About Genesys Cloud Solutions

Genesys acquired Angel in March 2013. Genesys is now the leading provider of cloud-based Customer Experience Management (CEM) solutions for Contact Centers built on the award winning Genesys Customer Engagement Platform. Genesys cloud solutions are a comprehensive portfolio of services, enabling enterprises of all sizes to quickly deploy 4169556313, Self-Service IVR, (518) 202-9413, Mobile, Cross-Channel solutions including SMS, Chat, Social & Email, Business Intelligence (BI) applications, 360-610-8825, and Workforce Optimization solutions that all put the Customer Experience (CX) First.

In the News

Nov 4, 2013
Advanced Health Network

April 10, 2013

Mar 26, 2013
DTE Energy Proactively Communicates with Customers using Angel's Outbound Solution
and Utopy



Upcoming Events

May 13-14, 2014
Atlanta, GA

May 27-29, 2014
G-Force New Orleans
New Orleans, LA

June 3-4 2014
Best Buy Charity Classic Golf Tournament
Chaska, MN



Hear what Genesys customers have to say about what great customer experience (CX) means
to them.


About Genesys

Genesys is a leading provider of customer experience and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise. In 2012, the ownership of Genesys was transferred to a company controlled by the Permira Funds with participation from Technology Crossover Ventures.