Frequently asked questions
Ella is your personal virtual assistant for anything and everything related to the myWipro application. It appears as a floating icon (Ask Ella) on the home page, and you would need to click the icon to open the chat window and start a conversation.
You could get your pending approvals completed in myWorklist, for example, if asked, Ella could approve/reject/hold your requests in myWorklist as instructed. Ella could also respond to your queries on IT service desk issues.
To begin a conversation, tap on the Ask Ella icon and type-in your query in the text box. You could also talk to Ella using the microphone button. Please ensure that you allow access of your system microphone for the first time.
Once you log in to myWipro, you will receive a system generated alert message for microphone access. Please ensure that you accept the access request to activate your microphone for Ella.
Once you open Ella, you might find that the microphone is activated by default. If so, please click on the microphone button to mute it. Post that, you could type-in your queries in the text box. On some browsers like, Edge, the microphone might need a hard press or, a few more seconds to go on mute.
As of now, myWorklist app and IT Service desk queries has been integrated with Ella. However, more applications would be integrated in the upcoming months.
Yes. As Ella has been integrated with the IT Service desk queries, you could even get answers to any IT/application related questions/issues quickly. In case Ella is unable to respond with a resolution, she would raise a Helpline ticket on your behalf.